Customer Care
COB offers perfect customer care services to help medical practices improve the patient experience and guarantee meeting their clients' needs on time with the best customer service.
Our services include:
- Scheduling and follow-up: We help you manage your scheduling and follow-up with patients through a variety of channels, including scheduling websites, phone calls, and text messages.
- Voicemail and call handling: We handle voicemail and incoming calls in a professional and efficient manner covering all needed aspects.
- Patient eligibility verification: We help you verify the eligibility of all patients each month to ensure that they have active insurance policies. This helps to ensure that your practice is paid for the services you provide, and it also helps to avoid delays in patient care.
- Feedback and surveys: We help you collect feedback from patients and send surveys to solicit their input on their experience with your practice to help improve your patient's experience and retain them.
- Lost patient tracking: We help you track lost patients and identify opportunities to retain and reactivate them.