FAQs

COB Solution was founded in 2021.

COB Solution was founded by medical providers who understood the challenges of running a medical practice.

COB Solution offers a wide range of medical billing and administrative services, including billing and coding, authorization and benefits, credentialing and provider maintenance services, medical auditing, financial management, and customer care.

Yes, COB Solution provides customized services to fit the unique needs of each practice, ensuring personalized support and tailored solutions.

COB Solution stands out by building strong partnerships with top medical providers, providing responsive and personalized service, and constantly striving to improve its services.

COB Solution helps practices identify opportunities for improvement, ensures accurate claim submission, and provides insights and analysis to optimize the revenue cycle.

COB Solution ensures accurate coding, timely claim submission, and adherence to billing regulations to support practices with their billing and coding needs.

COB Solution conducts comprehensive medical audits to identify potential compliance issues and improve coding accuracy.

COB Solution offers payroll management, bookkeeping, and financial reporting services to assist practices with their financial management needs.

COB Solution’s billing and collection services can improve a practice’s cash flow by streamlining revenue cycle management and ensuring timely payments.

COB Solution offers services such as scheduling and follow-up management, voicemail and call handling, patient eligibility verification, feedback collection, and lost patient tracking to enhance the patient experience.

COB Solution assists practices in managing scheduling and follow-up through various channels, including scheduling websites, phone calls, and text messages.

Yes, COB Solution can handle voicemail and incoming calls in a professional and efficient manner, including call screening, message-taking, and call routing.

COB Solution helps practices verify the eligibility of all patients each month to ensure active insurance coverage.

Yes, COB Solution helps practices collect feedback from patients and send surveys to gather input on their experience.

COB Solution assists practices in tracking lost patients and identifying opportunities to retain and reactivate them.

Yes, COB Solution’s customer care services are designed to improve patient satisfaction by providing prompt and efficient support.

Yes, COB Solution provides training to its customer care representatives to ensure they deliver excellent service and maintain professionalism.

COB Solution uses its proprietary software system to submit claims accurately and in a timely manner.

Yes, COB Solution helps practices track payments from insurance companies and ensures they are posted correctly to the practice’s account.

Yes, COB Solution helps practices collect outstanding payments from patients and insurance companies, including contacting patients and negotiating payment plans.

Yes, COB Solution provides monthly reports that track revenue cycle performance, including information on claims submitted, payments received, and revenue collected.

COB Solution helps practices collect patient copays at the clinic on a weekly basis and ensures all necessary documents are collected.

COB Solution offers services such as eligibility verification, benefits checking, authorization requests, and copay collection to ensure proper billing and smooth operations.

Authorization and benefits are important as they ensure proper billing, avoid delays in patient care, and provide clarity on patient payment responsibilities.

COB Solution provides enrollment and credentialing assistance, updates and maintenance of practice information, EDI enrollments, and EFT setup to ensure practices maintain good standing with insurance companies.

COB Solution helps practices keep their information up to date with insurance companies’ directories and assists in updating phone and fax systems, EMR and billing systems, and insurance portals.

EDI enrollments facilitated by COB Solution enable practices to send electronic claims and receive electronic remittances, reducing paperwork.

Yes, COB Solution helps practices set up electronic funds transfer (EFT) for all insurance companies they work with, eliminating paper checks and mail delivery.

Credentialing and provider maintenance are crucial for ensuring proper billing, maintaining good standing with insurance companies, and avoiding delays in patient care.

COB Solution follows strict security protocols, including secure data transmission, encrypted storage, access controls, and regular audits to maintain data security and HIPAA compliance.

COB Solution treats all patient information as highly confidential and implements robust security measures to protect patient privacy.

COB Solution envisions itself as the premier provider of practice solutions, empowering medical practices nationwide with comprehensive services and innovative solutions.

Yes, COB Solution helps practices enroll in insurance networks and maintain credentials with insurance companies.

Yes, COB Solution can integrate with existing practice management software to streamline operations and enhance efficiency.

COB Solution offers multiple payment options, including electronic funds transfer (EFT) and traditional paper checks, based on the preferences of each practice.

COB Solution provides transparent pricing based on the specific needs and requirements of each practice, ensuring fair and competitive rates.

Yes, COB Solution can provide references from current clients who have benefited from their services.

COB Solution offers a trial period to allow practices to experience their services and evaluate the benefits before committing to a long-term partnership.

COB Solution encourages open communication and actively seeks customer feedback and concerns to continuously improve its services and address any issues that may arise.